Question 1

What is your cancellation policy?

Accepted Answer

If a guest cancels within 48 hours of booking, they will receive a 100% refund, so long as the check-in date is at least 14 days away. 
Guests will receive a 100% refund for cancellations made at least 45 days before check-in.
Guests will receive a 50% refund for cancellations made between 30 days before check-in.
Guests will receive no refund for cancellations made within 30 days of check-in.
Guests will be provided with the opportunity to purchase travel insurance upon booking.  We strongly recommend travel insurance to provide compensation should a guest's trip be interrupted or cancelled for a variety of reasons.  Read more about travel insurance here.

Question 2

What are your check-in and check-out times?

Accepted Answer

Check-in is at 4pm and check-out is at 10am.

Question 3

Can I have an early check-in or late check-out?

Accepted Answer

We are always happy to accomodate early check-ins if the cabin has been fully cleaned and serviced, however we cannot guarantee anything until the day of.  If you desire an early check-in, please send us a message and we will notify you if the cabin is ready prior to 4pm.
 
Late check-outs are not possible when new guests are arriving the same day. If new guests are not arriving the same day, we may be able to accomodate a late check-out.  Late check-out inquiries must occur at least a day in advance.

Question 4

How far are the cabins from Pigeon Forge and Gatlinburg?

Accepted Answer

Both cabins are 20 minutes from Pigeon Forge and 30 minutes from Gatlinburg.

Question 5

Can I bring my dog?

Accepted Answer

That depends on which property you're staying in.  Dogs are allowed at Soakin' in the Smokies and Beachfire Bungalow with prior approval and payment of the pet fee, which is $115 per dog. We require that all dogs be crated when left alone in the cabin and the crate must be provided by the guest. Please use the Contact Us form to seek approval for your dog.
 
Dogs are NOT allowed at Swim Chalet.  If evidence of a dog is found in the cabin, the $500 damage deposit will not be refunded.  As a friendly reminder, we have exterior surveillance cameras.  Please respect our property-- don't bring your dog.

Question 6

How will I get access to the property?

Accepted Answer

All properties have digital keypad locks on the front door.  Your access code will be sent at 7am via email the day before check-in.

Question 7

What temperature is the pool?

Accepted Answer

We strive to keep the pool a minimum of 85 degrees.  Guests cannot adjust the temperature.  If the pool is colder than 85 and you desire it to be warmer, please contact Ali.

Question 8

What safety precautions are there for the indoor pool?

Accepted Answer

The interior door to the pool room at both cabins has a digital keypad lock as well as a manual latch at the top of the door, out of reach from little hands. We strongly urge guests traveling with children to utilize both locks when the pool room is not in use.
 
Swim Chalet has the unique feature of the garage door, which allows guests to have an indoor/outdoor pool experience during warm weather.  Please note that if the garage door is opened in weather colder than 85 degrees, the pool water will rapidly begin to cool. It is critical that the garage door be closed as soon as pool activities are complete.

Question 9

Do you have WiFi and cable?

Accepted Answer

All properties have high speed WiFi and cable TV. Guests may use their own login credentials to access their personal streaming accounts on Netflix, Disney+, etc.

Question 10

Where is the nearest grocery store?

Accepted Answer

Soakin' in the Smokies, Swim Chalet, & Copper Ridge Lodge:
Kroger and Publix are both 20 minutes from the cabins, at Parkway and Wears Valley rd. Dollar General is 5 minutes from the cabin and carries basic groceries, including staples like milk, eggs, bread, and over-the-counter pharmaceuticals.

Beachfire Bungalow:
Food Lion is 5 minutes from the cabin. Publix, Harris Teeter, and Lowe's Foods are just a few minutes further, at Brawley School rd & Williamson rd.

Question 11

Are there food delivery options in Wears Valley?

Accepted Answer

We are only aware of one restaurant delivery option at this time. Jersey Hustle Pizzeria Walden's Creek delivers to both of our cabins.
 
Instacart delivers to the cabins from Kroger or Publix in Pigeon Forge.  Guests can arrange to have groceries delivered to the front porch prior to their arrival.
 
Smoky Mountain Grocery will not only shop for and deliver the food, but also bring it inside and stock the fridge for you on the day of your arrival.

Question 12

Do you provide pool towels?

Accepted Answer

Yes!

Question 13

What do I need to bring?

Accepted Answer

You'll need to bring toiletries, clothes, and groceries.
 
All cabins have a Keurig and a drip coffee pot, which takes cone filters. Beachfire Bungalow has a drip coffee pot only, which takes basket filters.
 
Swim Chalet has a gas grill. Propane is provided. If you wish to use the grill at Soakin' in the Smokies or Beachfire Bungalow, bring charcoal.  
 
At Swim Chalet, if you intend to use the fire pit, you'll need to provide your own firewood.  Firewood can be purchased at all area grocery stores, the Dollar General in Wears Valley, and several other local spots along Wears Valley Rd.

At Beachfire Bungalow, if you intend to use the fire pit, you'll need to provide your own firewood. Firewood can be purchased at all area grocery stores, including Food Lion, which is 5 minutes from the house.

Question 14

What household items are provided?

Accepted Answer

The following lists apply to all properties:
Liquid hand soap at all sinks
Dish soap
Sponge
Kitchen towels and dish cloths
Dishwasher detergent
Trash bags
Kleenex
Paper towels (1)
Toilet Paper (2 rolls per toilet)
Laundry detergent pods
Dryer sheets
Bath towels and bed linens
Pool towels
Small Kitchen Appliances:
Keurig* 
Drip coffee pot
Crock Pot
Electric griddle*
Waffle maker*
Blender
Toaster
*Appliances not included at Beachfire Bungalow

Question 15

Do you provide baby equipment?

Accepted Answer

No.  If you cannot bring your own, check out BabyQuip, who will deliver and pick up whatever baby equipment you may need for your stay.

Question 16

Do you decorate the cabin for Christmas?

Accepted Answer

Yes! All cabins are in the holiday spirit from mid-November until mid-January.

Question 17

We're traveling in the winter.  What happens if it snows?

Accepted Answer

Both roads leading to our cabins are fully paved and in excellent condition, however they are very steep and twisty (particularly the road that Soakin' in the Smokies is on.) Swim Chalet's driveway is very steep as well. In the event of snow or ice, it is possible that the mountain roads will be impassable as they are not plowed.  I will do my best to communicate with you about road conditions should wintry weather occur, but arriving guests may need to seek alternate accomodations if the road is impassable. 
 
We strongly recommend purchasing travel insurance to give you peace of mind should this or any other unforseen circumstance occur.  You will be provided with the option to purchase travel insurance upon booking. To read more about that, click here.

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